Hello, all!
I'm working through an Exchange 2013 deployment and have come up against a problem I've not seen before.
The A/D domain is test.net (for example) and the email domain is test.com. According to the usual rules I should be able to add a new email address policy and have the new policy as default. That way mail for users at test.net and test.com get mail, and new mail automatically gets the test.com domain on sent messages.
Problem is: in the EAC, when I specify the email address format and click "save" in the address format page, the window goes back to the New Email Address Policy page, but doesn't update the email address format box. There's an SMTP type shown, but nothing in the address format part.
When I try to save, I get an error "The address 'SMTP:undefined' is invalid: The SMTP e-mail address template "undefined" is invalid." That makes sense since the address format isn't shown. If I edit the email address format again, the changes I made don't show, as though they weren't saved.
Event logs don't show anything weird related to this change. This happens on my test server and on the production stack I'm trying to deploy. It also doesn't matter if I choose which users to apply the change to.
I haven't tried to make this change using PowerShell yet; I need the EAC to work reliably so that all admins can make changes to the installation.
Any thoughts on this one?
Thanks to all for looking!
Gregg