Hi,
I would like to know if Microsoft has any tool to automate L1 or L2 level of tasks.
Purpose of automation would be get rid of Human errors & reduce the time it takes to complete.
for Example,
1. There is a New joinee in organization, so automation process would be able to do following things:
- Create user's AD Account
- According to his designation, Mailbox Quota would be defined.
- E-mail address generation.
- As per the level of user, access in the Domain & respective sub-domains.
2. Users account got locked out:
- It should send an SMS to user about account lockout.
- And also send OTP (one Time Password) to Reset it.
These two were just examples. There are many more tasks are perform by L1 & L2 Teams.
Looking forward for the Automation process which will help to design such numerous tasks.
Regards,
Prashant Sahane